Terms & Conditions

Sales Terms & Conditions

This Website is provided by Ridgenet Network Group and may be used for informational purposes only. All materials on this website are copyrighted by Ridgenet Network Group and may contain trademarks of Ridgenet Network Group and other entities. All rights are reserved by Ridgenet Network Group and any other companies whose intellectual or other property is posted on this website. In particular,  the Ridgenet Network Group logo are all registered trademarks of Ridgenet Network Group, and all rights are reserved. All rights are similarly reserved for all photographs that appear on this website which are the property of Ridgenet Network Group.

By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.

All prices on this website are in US dollars. Prices and all other information, including but not limited to product features and product packages, are subject to change without notice. All prices are FOB our factory. All sales are limited to stock on hand, and may be subject to price changes and limited availability. All orders are subject to confirmation by Ridgenet Network Group and may be cancelled or revised based on prevailing situations. All applicable taxes or duties shall be paid by the purchaser. The purchaser is solely responsible for providing valid resale certificates, if applicable. All export sales must conform to all US export laws, and individuals and companies debarred from participating in US exports are specifically prohibited from placing orders with Ridgenet Network Group.

Quotes, Sales Orders

Ridgenet Network Group requires a 50% deposit of the total invoice amount upon signature, and full amount paid upon delivery of goods/services. All products/services are non-refundable. Limited Warranty applies on hardware purchases, and shall be issued a warranty certificate, warranty terms can be found on the warranty certificate. Ridgenet Network Group is not responsible for items not quoted, quoted incorrectly, not to spec items, nor responsible for shipping timeframes on products. Upon installing products or performing services and other parts are needed that are not invoiced/quoted, Ridgenet Network Group shall quote those products/services to the customer for approval to complete the job. Ridgenet Network Group is only responsible for installing, configuring, and troubleshooting products/services on this invoice. Customer holds Ridgenet Network Group harmless of damages caused by products/services on this invoice, if any. Any work requested by the customer after signing this invoice, or while Ridgenet Network Group is onsite during installation of products/services, will require a change order or additional estimate for products/services. If this invoice is to add time to a preexisting MSP Agreement, this invoice shall be bound by the original MSP Agreement Terms & Conditions. For credit card transactions, a 4% fee will be added to total amount.

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used and how it is safeguarded.

Information Collection and How it is Used

General Information: We hate spam as much as you do. We never sell or disclose your name or e-mail address to third parties. Ridgenet Network Group collects personal information when you place an order through on-dutydepot.com. Your information is only collected to process and fill your orders. If an email address is supplied, we will only use this address to send you email notifications regarding your order. We take your privacy seriously and are committed to the security of your data.


The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement. We reserve the right to modify this privacy statement at any time.

Shipping Policy

The title of the purchased Products passes to you when the Product is shipped. You acknowledge that shipment or delivery dates may not be available when your order is placed, including, but not limited to, orders for Products with extended lead time. While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low Product availability. If any shipment or delivery dates are provided to you, you agree that all shipment or delivery dates are estimates only and agree that in no event will we be liable for any loss, damage or penalty resulting from any delay in shipment or delivery.

Ridgenet Network Group may make partial shipments of your order, to be separately invoiced and paid for when due. Any delay in delivery of any instalment will not relieve you of your obligation to accept the remaining deliveries. Ridgenet Network Group shall not be liable for any failure to ship complete orders or for any shipment delay.

Insurance Policy

Ridgenet Network Group is not responsible for damages caused by acts of God or theft/vandalism to vehicles/property left on Ridgenet Network Group’s properties and or facilities. Ridgenet Network Group has a policy in effect to cover damages caused by Ridgenet Network Group.