Customer Information

Customer Information

This Web site is provided by Ridgenet Network Group and may be used for informational purposes only. All materials on this website are copyrighted by On-Duty Depot and may contain trademarks of Ridgenet Network Group and other entities. All rights are reserved by Ridgenet Network Group and any other companies whose intellectual or other property is posted on this website. In particular,  the Ridgenet Network Group logo are all registered trademarks of Ridgenet Network Group, and all rights are reserved. All rights are similarly reserved for all photographs that appear on this website which are the property of Ridgenet Network Group.

By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.

All prices on this website are in US dollars. Prices and all other information, including but not limited to product features and product packages, are subject to change without notice. All prices are FOB our factory. All sales are limited to stock on hand, and may be subject to price changes and limited availability. All orders are subject to confirmation by Ridgenet Network Group and may be cancelled or revised based on prevailing situations. All applicable taxes or duties shall be paid by the purchaser. The purchaser is solely responsible for providing valid resale certificates, if applicable. All export sales must conform to all US export laws, and individuals and companies debarred from participating in US exports are specifically prohibited from placing orders with Ridgenet Network Group.

Customer Portal Access

As of March 2023, Ridgenet Network Group will be moving to a new customer management system. The old system, Repairshopr will be phased out and no longer monitored for service or support requests. We ask all customers to use the new Accelgrid platform to access their account, support tickets and billing accounts.

Accelgrid can be accessed by simply going to the address in your internet address bar, Customers must call Ridgenet Network Group at 606-280-9815 to request access and setup a online profile to login to your account for the first time.

Billing Dates

All Ridgenet Network  Group monthly billing dates are scheduled for the 18th of every month. If you have a recurring billing cycle setup with us, please make a note of the billing date of the 18 of each month.

Discontinued Services/Products

Ridgenet Network Group as of January 2022 will no longer provide Residential Internet Services. Only Businesses or Governmental Agencies will be accepted to quote or supply with Internet Services. If you already have Residential service, we will continue to provide the service to you.

Ridgenet Network Group will no longer provide VoIP for Residential customers. Only Businesses or Governmental Agencies will be accepted to quote or supply with Internet Services.

Ridgenet Network Group as of January 2023 will no longer support Managed IT Services for customers that have less than 3 computers on a network, or customers whom do not have a need for Managed IT Services. If you already have Managed IT Services with us we will still continue to support you, as long as you have a valid support agreement in place. Please contact us at 606-280-9815 for more details or for information on exceptions to this new policy.